Frequently asked questions (FAQs)

Questions about Epic Online Services? We’ve got answers.

Epic Online Services FAQ

From our data policy to player requirements and more, this FAQ is your resource for your questions. Don’t see your question addressed? Reach out to us.

What are Epic Online Services?

What benefits does Epic Online Services offer to players?

Why is Epic Games providing online services?

Epic Online Services are free, so what’s the catch?

If my game was developed with Unity, can I use Epic Online Services?

Can I use Epic Online Services in conjunction with other competing services?

Do Epic Online Services only work with / work better with Unreal Engine?

How do I sign up for Epic Online Services?

Why am I being asked to make an Epic Games Account to play?

Why does the Epic Games Launcher require Epic Online Services?

Does Epic Online Services require anything installed on a player’s device?

What will happen to my library if I avoid installing Epic Online Services?

Does Epic Online Services collect data?

Which third-party providers or systems are used by Epic Games to manage Epic Online Services partner data?

Does Epic Games use partner data collected through Epic Online Services to inform its decisions when developing its own games?

Does Epic Games share partner data collected via Epic Online Services with investors?

How do developers get support on Epic Online Services development questions?

Is Epic Online Services in active development? How can I Find out about new features?

Can I try the services out before committing to them?

Where do I get support for Epic Online Services?

Can I use these services on PlayStation, Xbox, and Nintendo Switch?